🚀 Sixtyfour (YC P25) Is Hiring!

Role: Operations Associate – Data Samples Customer Success

Sixtyfour is looking for a dedicated Operations Associate to join our team in San Francisco. This role sits at the intersection of Customer Success and Sales Operations, focusing on the critical delivery of data samples that prove our platform's value to prospective clients.

📋 Quick Overview

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🎯 About the Role

Sixtyfour is a sophisticated data enrichment platform designed to help organizations build high-powered, bespoke datasets at a massive scale.

Our primary users—including growth teams, data labeling firms, and recruitment agencies—rely on our infrastructure to find, qualify, and enrich the candidate and prospect data that fuels their business pipelines.

The Mission: To convert prospects into customers, we must demonstrate the sheer quality of the data they can generate. This is achieved through tailored samples. You will be the engine behind this process.

Creating data samples is a separate support task. Creating data samples is the support. You aren't just fulfilling requests; you are proactively guiding customers toward success before they even realize they need help.

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🛠️ What You’ll Do

Your daily workflow will involve a mix of platform mastery, quality control, and high-touch communication:

• Sample Curation: Proactively use the Sixtyfour platform to build data samples that showcase the platform's potential and teach customers how to achieve their own results.
• Quality Assurance: Rigorously audit every sample for completeness, accuracy, and the removal of duplicates before delivery.
• Pipeline Management: Organize and execute $7 \text{ to } 10+$ simultaneous requests across email, Slack, and the CRM.
• First Response: Act as the primary point of contact in shared Slack channels—triaging bugs, answering queries, and suggesting optimizations for customer results.
• Retention Monitoring: Keep a pulse on customer engagement and alert the team to accounts that are underperforming or at risk of churn.
• Technical Liaison: Translate customer pain points into actionable feedback for the engineering team to help squash bugs and improve the product.
• Team Alignment: Participate in daily standups and CRM synchronization meetings.

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👤 Who You Are

We are looking for a specific blend of initiative and precision:

• The Mindset: You are a self-starter with a growth-oriented perspective. You move quickly and feel comfortable in the "gray area" of a rapidly evolving startup.
• The Standard: You are professional, punctual, and hold yourself to a high bar of excellence.
• The Technicals: You are highly detail-oriented and proficient with CSVs, spreadsheets, and CRM software.
• The Communication: You are a strong writer capable of juggling multiple complex threads across Slack and email without losing track of details.

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🤝 The Interview Process

We believe in "trying before buying." Our process is designed to ensure a mutual fit:

1. Intro Call: A brief conversation to align on goals and fit.
2. Paid Onsite: A one-week trial at our San Francisco office to experience the day-to-day reality of the role.

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🏢 About Sixtyfour

We develop AI research agents capable of discovering, linking, and reasoning through comprehensive data regarding entities and individuals. We transform this intelligence into automated research workflows for marketing, recruiting, and sales.

Company Snapshot:

The Founders: